Get SAFE (Support After Financial Exploitation)

AI is increasingly making decisions across the insurance market.

It may influence the price offered.

The risks attributed to you.

Whether a claim is flagged.

How evidence is interpreted.

And whether a claim is accepted or rejected.

For people already harmed by financial institutions, this raises an important question:

Who is the AI accountable to?

Institutional AI is not neutral.

It is normally designed to protect the institution’s capital, reduce its costs and advance its commercial objectives.

The person affected may never see the model, the assumptions or the reasoning that shaped the outcome.

That is why citizens need independent tools on their side.

AI that helps them understand a contract before signing.

Identify exclusions and restrictive definitions.

Ask better questions.

Preserve evidence.

And challenge decisions that do not appear fair or properly explained.

This is what we mean by countervailing agency infrastructure.

Not AI replacing people.

AI reducing the imbalance between a powerful institution and an individual trying to protect their home, health, family or livelihood.

The Leveller helps people examine insurance contracts before they commit.

Available on the web, Apple iOS and Android through Google Play.

Avoid small-print gotchas. Understand before you sign.

Where do you think people are most vulnerable to automated decision-making in insurance?

Read more.